Terms of Service

OVERVIEW

Welcome to Ebony Wood Art. The terms "we", "us", and "our" refer to Ebony Wood Art. We operate this website and store, including all related information, content, features, products, and services, to provide you with our handcrafted ebony wood creations.

By visiting, accessing, or purchasing from our store, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, please do not use our Services.

SECTION 1 - ACCESS AND ACCOUNT

By using our Services, you confirm that you are at least the age of majority in your place of residence, or that you have given consent for your minor dependents to use our Services under your supervision.

You agree to provide accurate, current, and complete account, billing, payment, and shipping information for all purchases made through our store.

You are responsible for maintaining the confidentiality of your account information and for all activities conducted under your account.

SECTION 2 - PRODUCTS & NATURAL MATERIAL DISCLAIMER

We strive to display our products as accurately as possible. However, actual colors and appearance may vary depending on your device, display settings, and lighting conditions.

Natural Material Disclaimer: Because genuine ebony wood is a natural material and every piece is handcrafted by our artisans, slight variations in wood grain, texture, color, and carving details are natural and expected. These variations make each piece unique and are not considered defects.

We reserve the right to modify, discontinue, or update products, descriptions, or pricing at any time without prior notice.

SECTION 3 - ORDERS, CUSTOM PRODUCTS & CANCELLATIONS

All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order at our discretion, including in cases of pricing errors, suspected fraud, or product unavailability.

Please review your order carefully before placing it.

Custom or personalized orders (including custom engravings or portrait carvings) cannot be canceled once production has started.

By submitting photos, artwork, or custom design requests, you confirm that you own or have permission to use such materials and grant us permission to use them solely for fulfilling your order.

Returns and exchanges are governed by our Return and Refund Policy.

SECTION 4 - PRICING AND PAYMENTS

Prices, discounts, and promotions may change without notice. Unless explicitly stated otherwise, prices do not include taxes, customs duties, import fees, or other charges imposed by your country.

You agree that all payment information provided is accurate and authorized for use.

SECTION 5 - SHIPPING AND DELIVERY

Delivery times are estimates only and are not guaranteed. Delays caused by shipping carriers, customs processing, weather, or other circumstances beyond our control may occur.

Risk of loss passes to you upon confirmed delivery by the shipping carrier.

SECTION 6 - INTELLECTUAL PROPERTY

All content on this website, including text, product designs, carvings, images, graphics, logos, branding, videos, and other materials, is owned by Ebony Wood Art and protected by copyright and intellectual property laws.

You may not reproduce, distribute, modify, or commercially use any content without our prior written permission.

SECTION 7 - THIRD-PARTY SERVICES

Our store is powered by Shopify and may use third-party services such as payment processors or analytics tools. We are not responsible for the performance, content, or policies of third-party services.

SECTION 8 - FEEDBACK AND REVIEWS

If you submit reviews, photos, feedback, or suggestions, you grant us a worldwide, royalty-free license to use, publish, and display such content for promotional and business purposes.

You agree that submitted content will not violate any law or third-party rights.

SECTION 9 - ERRORS AND INACCURACIES

Occasionally there may be typographical errors, inaccuracies, or omissions related to product descriptions, pricing, shipping, promotions, or availability. We reserve the right to correct such issues at any time, including after an order has been submitted.

SECTION 10 - PROHIBITED USES

You may not use our Services for unlawful purposes, to infringe intellectual property rights, submit false information, distribute malware, or use bots, scraping tools, or automated systems to extract data from our website without permission.

SECTION 11 - DISCLAIMER OF WARRANTIES & LIMITATION OF LIABILITY

All products and services are provided "as is" and "as available," except as expressly stated in our Return and Refund Policy.

To the fullest extent permitted by law, Ebony Wood Art shall not be liable for indirect, incidental, punitive, or consequential damages arising from the use of our Services or products.

SECTION 12 - FORCE MAJEURE

We shall not be liable for delays or failure to perform caused by events beyond our reasonable control, including but not limited to natural disasters, war, labor disputes, customs delays, pandemics, governmental actions, or shipping interruptions.

SECTION 13 - GOVERNING LAW

These Terms of Service shall be governed by and construed in accordance with the laws of Vietnam.

SECTION 14 - CONTACT INFORMATION

Questions about these Terms should be sent to us at:

Ebony Wood Art
Ho Chi Minh City, Vietnam
Email: support@ebonywoodart.com
Website: ebonywoodart.com

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