Frequently Asked Questions (FAQ)

What materials are used in your pendants?

Our pendants are handcrafted from carefully selected ebony wood reclaimed from vintage furniture, jewelry boxes, dressing tables, and other decorative wooden objects. Each piece features unique natural grain patterns and color variations.

Are your pendants handmade?

Yes. Each pendant begins as a digital design, is precision-carved using CNC technology, and then individually hand-finished, sanded, and polished in our workshop.

Why do you use reclaimed ebony wood?

We believe aged ebony wood offers exceptional character and beauty. By reclaiming wood from vintage furniture and decorative objects, we give valuable materials a second life while preserving their unique history.

Will my pendant look exactly like the photos?

Because wood is a natural material, every pendant is unique. Grain patterns, color tones, and natural markings may vary slightly from the product photos.

What finish do you use?

Each pendant is hand-finished with natural beeswax and refined mineral oil to enhance the wood's natural appearance and provide lasting protection.

What necklace cord is included?

Each pendant includes an adjustable nylon cord necklace, allowing you to customize the wearing length for comfort.

Where are your products made?

All products are designed and handcrafted in our small workshop located in Ho Chi Minh City, Vietnam.

Do you offer custom orders?

Custom requests may be available depending on the design and production schedule. Please contact us before placing an order if you are interested in a custom piece.

How long does shipping take?

Shipping times vary depending on the destination country, carrier services, and customs processing. Please refer to our Shipping Policy for the latest shipping information.

How can I track my order?

Tracking information will be provided whenever available after your order has been shipped.

What payment methods do you accept?

Currently, all payments are securely processed through PayPal.

Can I return or exchange an item?

Returns and exchanges are handled according to the conditions outlined in our Refund Policy. Please review the policy before placing your order.

How can I contact Ebony Wood Art?

If you have any questions, please visit our Contact page or send us an email. We will do our best to respond as quickly as possible.