Contact information

We are always here to help you with any questions regarding our handcrafted ebony wood carvings, custom orders, or digital STL files. Please don't hesitate to reach out to our team.

Ebony Wood Art LLC

  • Company Name: Ebony Wood Art LLC

  • Business Address: 30 N Gould St Ste N, Sheridan, WY 82801, United States

  • Customer Support Phone: +1 (307) 381-9472

  • Customer Support Email: support@ebonywoodart.com (We typically respond within 24 business hours)

  • Business Hours: Monday – Friday | 9:00 AM – 5:00 PM (EST)

Quick Assistance Guidelines

  • Order Inquiries & Tracking: Please include your 4-digit order number (e.g., #1001) in your email subject line so we can assist you faster.

  • Digital Downloads (STL Files): If you need technical assistance with mesh geometry or download links, please reach out directly via email with your order details.

  • Product Returns & Exchanges: Please note that our registered office address in Wyoming does not process parcel returns. If you wish to initiate a return, please review our Refund Policy or email us at support@ebonywoodart.com first to receive the dedicated return facility address and authorization.